새로운 모습의 IT 구축

Deliver better service, resolve issues faster, and drive more business value in your organization.

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Confluence 및 Jira Service Desk 스크린샷

Make service management simple and responsive

Take a modern, lean approach to ITSM with Jira Service Desk. Get started in just days with everything your IT team needs out-of the box, including automation, SLAs, and ITIL-certified processes. Link Jira Software so your IT and developer teams can now collaborate on a single platform.

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Manage and track incidents in one place

From first alert to root cause resolved, Jira Ops gives you a single place to track your incidents, kick off incident management workflows, and continuously improve processes. Finally, an efficient and consistent way to respond to every incident.

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Confluence 및 Jira Service Desk 스크린샷
Statuspage 스크린샷

실시간 인시던트 커뮤니케이션으로 신뢰 구축

Statuspage를 이용하여 가동 중지, 인시던트 및 유지보수 일정을 전달해 보세요. 그러면 상태를 문의하는 이메일이 사라지므로 개선에 더 집중할 수 있습니다.

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Develop a knowledge-centric support culture

Integrate Confluence, our content collaboration software, with Jira Service Desk and minimize customer tickets by turning your service desk into a self-service delight. Then centralize your IT team’s knowledge by collaborating on customer-facing FAQs, internal runbooks, and troubleshooting guides. 

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Stride 스크린샷
HDI 홈 페이지 기능

높은 성과를 보이는 IT 팀의 5가지 비밀

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