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Confluence Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the System Administration section of your Cloud site through the menu and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. What does a Confluence Cloud subscription cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with Jira Core, Jira Software, Jira Service Desk, and/or Confluence as its foundation. From there, you can choose from available add-ons (e.g. Zephyr for Jira Software) and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Monthly Pricing:
 
Number of Users Price Per Month
Up to 10 users
(users 1-10)*
$10 Flat
For more than 10 users
(11-100 users)
$5.00/User
For the next 150 users
(101-250 users)
$3.50/User
For each additional user
(251-5,000 users)
$1.10/user

 

Annual Pricing:

Annual User Tier 연단위 가격
1 - 10 Users $100 
11 - 15 Users $750
16 - 25 Users $1,250
26 - 50 Users $2,500
51 - 100 Users $5,000
101 - 200 Users $8,500
201 - 300 Users $10,800
301 - 400 Users $11,900
401 - 500 Users $13,000
501 - 600 Users $14,100
601 - 800 Users $16,300
801 - 1,000 Users $18,500
1,001 - 1,200 Users $20,700
1,201 - 1,400 Users $22,900
1,401 - 1,600 Users $25,100
1,601 - 1,800 Users $27,300
1,801 - 2,000 Users $29,500
2,001 - 2,250 Users $32,250
2,251 - 2,500 Users $35,000
2,501 - 2,750 Users $37,750
2,751 - 3,000 Users $40,500
3,001 - 3,250 Users $43,250
3,251 - 3,500 Users $46,000
3,501 - 3,750 Users $48,750
3,751 - 4,000 Users $51,500
4,001 - 4,250 Users $54,250
4,251 - 4,500 Users $57,000
4,501 - 4,750 Users $59,750
4,751 - 5,000 Users $62,500

* All prices USD

Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. A subscription holder can request a quote from their My Atlassian account.

6. Where can I find the Atlassian Terms of Service?

Please see the Cloud Terms of Service for more information. 

7. I have more questions about Atlassian Cloud.

Great, because we have more answers! Please see our complete Atlassian Cloud FAQ.

Server Licenses

1. What does a new Confluence Server license cost?

We have designed Confluence Server licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

  Commercial Academic
1-10 Users (Starter) $10 $10
11-25 Users $1,900 $950
26-50 Users $3,500 $1,750
51-100 Users $6,400 $3,200
101-250 Users $12,400 $6,200
251-500 Users $19,300 $9,650
501-2000 Users $22,800 $11,400
2001-10,000 Users $29,100 $14,550
10,001+ Users $35,400 $17,700

* All prices USD

2. How much is it to renew my Confluence software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Commercial Academic
1-10 Users (Starter) $10 $10
11-25 Users $950 $475
26-50 Users $1,750 $875
51-100 Users $3,200 $1,600
101-250 Users $6,200 $3,100
251-500 Users $9,650 $4,825
501-2000 Users $11,400 $5,700
2001-10,000 Users $14,500 $7,250
10,001+ Users $17,700 $8,850

* All prices USD

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

3. What is software maintenance?

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. 

4. How can I request a quote?

조건 없는 견적을 쉽게 요청할 수 있습니다! Atlassian Store를 통해 요청을 제출하기만 하면 됩니다. 마지막 단계에서 "견적 받기"를 선택하고 제출을 클릭하세요. 온라인 양식으로 제출된 견적만 유효하며 장바구니의 화면 인쇄는 견적으로 간주되지 않습니다.

5. Does my Confluence Server license have to match the Confluence Team Calendars add-on?

Yes, Confluence Team Calendars is an add-on for Confluence whose license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Confluence Team Calendars license.

6. How do you define a Confluence User?

A user is defined as a unique, named account that has been granted access to an application. Anonymous users may also be granted access and do not count against license totals.

7. How is Confluence Server licensed?

A Confluence Server commercial/academic/starter license entitles you to:

  • Deploy a single instance of Confluence in a production environment on 1 server accessible by the number of users licensed
  • Unlimited pages, spaces and comments
  • Perpetual Confluence use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users.' An active user in Confluence is by definition any user account in the system with the "Confluence Users" global permission or the "Confluence Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

8. What is the cost to upgrade my Confluence Server license to a higher user tier?

You will be pleased to know that you can upgrade Confluence at any time and all data is seamlessly upgraded. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period. 

Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.

  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users
Commercial
From 1-10 Users
Starter License
         Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier.
From
11-25 Users to
$2,550 $5,450 $11,450 $18,350 $21,850 $28,150 $34,450
From
26-50 Users to
  $4,650 $10,650 $17,550 $21,050 $27,350 $33,650
From
51-100 Users to
    $9,200 $16,100 $19,600 $22,900 $29,200
From 101-250*
Users to
       $13,100 $16,600 $22,900 $29,200
From 251-500
Users to
        $13,150 $19,450 $25,750
From
501-2000 Users to
          $17,700 $24,000
From
2001-10,000 Users to
            $20,850
Academic
From 1-10 Users
Starter License
         Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier.
From
11-25 Users to
$1,275 $2,725 $5,725 $9,175 $10,925 $14,075 $17,225
From
26-50 Users to
  $2,325 $5,325 $8,775 $10,525 $13,675 $16,825
From
51-100 Users to
    $4,600 $8,050 $9,800 $12,950 $16,100
From 101-250*
Users to
      $6,550 $8,300 $11,450 $14,600
From 251-500
Users to
        $6,575 $9,725 $12,875
From
501-2000 Users to
          $8,850 $12,000
From
2001-10,000 Users to
            $10,425
  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users

* All prices USD

Note: If you are using Confluence Team Calendars, Confluence Questions, or any other add-on, the add-on licenses must match the user count and type of the parent product. For instance, a 500 User Commercial Confluence Server license will require a 500 User Commercial Confluence Team Calendars license.

Starter licenses (10 Users) cannot be upgraded. If you are using a Starter license and wish to move to a higher user tier, you can purchase a new license for the number of users who will be using Confluence.

If you are currently using another legacy license; not shown in the table above; please Contact Us for assistance.

9. How do I purchase a Server license upgrade?

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center Term Licenses

1. What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.